Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, below conditions will need to be met:

  • All returned or exchanged items must be in a new saleable condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • The original invoice must be presented with the return of the item, cash or credit card purchases
  • A refund will only be processed in the same form of currency/tender. For example, if the item was purchased with a credit card, we will issue a credit to that same card.
  • We will not refund/exchange items that have been used and / or show any signs of use or wear and tear
  • We will not refund/exchange underwater equipment that has been submerged
  • We will not refund/exchange Computers and Computer Software, once any of the manufacturer's packaging has been opened, unless proven to be an original manufacturing defect
  • We will not refund/exchange headphones unless the items can be proven to be faulty under the warranty period
  • Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model
  • All products returned 7 days after purchase will be subject to the manufacturer’s warranty and guarantee process, and will incur a 10% handling fee.
  • Cameraland reserves the right to refuse the return or to charge a restocking fee not less than 10%.

Returns are subject to the following conditions:

  • The return is done so at the expense of the customer, who will cover all courier fees involved. This will be deducted from the product purchase price if a refund is required.
  • For an exchange, the client is liable for the courier fee for both the return and resending of the new replacement item.
  • Goods which have been ordered through special arrangement or custom order and which is not a normal stock item may only be returned if defective.
  • Goods which are sold as Used or Demo stock, may only be returned if defective.

Out of Box failure:

Out of Box failure occurs if an item does not work at time of purchase or within the first 7 days of ownership (including weekends and public holidays). The faulty unit/s must be returned to us immediately for assessment, and only then will it be considered. Replacing Out of Box failure products is solely at the discretion of the authorized South African Agency for that particular product. It is imperative that the device is in its original condition (even the slightest scratch, mark or dent will invalidate the out of box failure guarantee). Please ensure all paperwork, packaging (all papers, manuals, stickers etc.), accessories are returned with the unit.

To start a return, you can contact us at info@cameraland.co.za. Please note that returns will need to be sent to the following address: Cameraland, 8th Floor, Park on Long, Long Street, Cape Town, 8001. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cameraland.co.za.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cameraland.co.za.